Frequently Asked Questions
Have questions about AFN services? Find answers to common questions about internet availability, speeds, installation, billing, equipment, outages, technical support, and more.
AFN FAQs
How can I find out which service is available at my address?
AFN offers a variety of services depending on your location. To see what’s available at your address, visit https://maps.ashlandfiber.net.
I want the fastest internet possible. What speeds do you offer?
Over 60% of Ashland has access to gigabit download and gigabit upload. To find out what service is available at your address, go to https://maps.ashlandfiber.net. Our 100% fiber connections support download speeds up to 2.5 gigabits per second and upload speeds up to 1 gigabit per second. Our fiber-powered coax connections support download speeds up to 2 gigabits per second and upload speeds up to 1 gigabit per second.
How do I sign up for AFN service?
To sign up for AFN internet service, just click the Sign Up Now button on our webpage. You can also give us a call at 541-552-2222. We’d be happy to answer your questions.
Can I bundle AFN with my other City utilities?
If you are a direct connect customer, your internet charges will appear on your city utility bill.
What should I do if my internet goes out?
If you experience any issues with your internet connection, please give us a call at 541-552-2222. For the best user experience, we recommend using one of our managed wireless routers. We have additional troubleshooting resources with our routers.
How can I check for outages or maintenance updates?
We send out an email to our Change Control mailing list any time we are performing maintenance or if there is a service disruption. To sign up for this free service, please send us an email at info@ashlandfiber.net or give us a call at 541-552-2222.
What happens to my AFN service if I move?
If you are moving to another address within the city limits, give us a call. Chances are, our service is available at your new address. If you are moving out of the area, please call us to cancel your service.
Is fiber-powered internet faster than cable?
Yes, our fiber-powered internet is much faster than traditional cable modem service. Our fiber-powered nodes provide download speeds up to 2 gigabits per second and upload speeds up to 1 gigabit per second. Best of all, we use your home or business's existing coax network so there’s no need to drill new holes!
Do I need a cable modem on AFN for my connection to work?
For most of the town, you will connect to AFN using a cable modem. Our system is compatible with most DOCSIS 3.0 cable modems. Our preferred cable modem is the Arris SB6190. We can sell you a compatible cable modem. If you live in a DOCSIS 3.1 area, we will provide a modem for you.
I’ve heard AFN is doing ‘bandwidth capping’. What does that mean?
There are no data or bandwidth caps on AFN. AFN adheres to the principles of Net Neutrality which means we treat all data on the internet equally. AFN does not hinder or block any internet traffic. AFN will never sell your personal information to third parties.
If I decided to use AFN as my internet connection, do you offer tech support? Do you offer an email address or other services like VOIP (Voice over Internet Protocol) phone service?
AFN provides support for direct connect customers Monday through Friday, from 8 AM to 5 PM. We do not provide email accounts.
Our partner ISPs offer value-added services such as extended support hours, custom email, and telephone service.
Do you offer weekend installs?
Yes, we offer installation services 7 days a week.
What is the difference between using Ashland Fiber Network as my service provider versus using one of the partner ISPs?
If you connect to AFN direct with the city or with one of our partner ISPs, you are connecting to the same physical plant. The only difference is, your internet bill will appear on your city utility bill.
What wireless router models are compatible with AFN?
AFN is compatible with most brands of routers. We prefer Netgear routers. For the faster tier services, we recommend Netgear Nighthawk routers. We also recommend securing your wireless router with a password and by using WPA2 or WPA3. AFN also offers a managed Wi-Fi solution for $6.49/month. This includes a lifetime hardware warranty, free installation and setup, and free tech support. We also include our mobile app, AFN IQ, which includes security software and parental controls, all built directly into the router!
Do you recommend hardwired or wireless?
While wireless is more convenient, we highly recommend hardwiring devices where possible. Wireless connections are more susceptible to interference
Learn More About AFN
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